HomeFeature guidesAI knowledge base

Turn company knowledge intoanswers sellers can use

The AI ​​knowledge base does not simply store files, but allows AI to call corporate information, industry cases, quotation rules and sales techniques based on customer issues, industry background, sales stages and communication context to generate plans, emails, Q&A and objection responses.

Knowledge base content

What can be put in an AI knowledge base?

Product manualIndustry casesQuotation rulesService policyFAQsales talkTransaction reviewComparison of competing products
Workflow (RAG)

How AI knowledge bases work

1
customer problem

Sales or customers ask specific questions.

2
Understand the intent of the question

Determine what type of knowledge is needed.

3
Retrieve relevant knowledge

Recall relevant information from the knowledge base.

4
Combined with customer context

Integrating industries, stages and history.

5
Generate usable content

Produce sales-ready content.

6
Indicate the source of the citation

Convenient sales verification basis.

7
Send after confirmation

Send to customers after fine-tuning for sales.

generative ability

What content can be generated

  • follow up email
  • Quotation description
  • draft plan
  • Objection response
  • meeting minutes
  • Customer Q&A
  • Pre-sales information list
FAQ

FAQ

Will the AI ​​knowledge base give random answers?
The knowledge base should try to generate content based on corporate information, and indicate the source of citations, which needs to be confirmed before sales are sent.
Will the updated knowledge base information take effect?
After the data is updated, subsequent retrieval and content generation should use the latest knowledge.
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